How to choose a CPAP Supplier for Me – USA Medical Supply
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How to choose a CPAP Provider that is right for you?

Posted by Richard Spafford on

When I use to work in the hospital we had a DME Company come in every week with donuts, coffee, Panera lunches, pizza, chocolate, and they would even take special requests on food that staff wanted!!! The staff loved Friday’s and surprises during the week, after all who wouldn’t?! The old economic saying goes, “There is no such thing as a free lunch”. What do you think this DME Company wanted in return? I saw almost all referrals going to this DME company. Imagine, a referral for your health could be dependent on what somebody was brought for lunch the day before? Did anyone ever ask what the turn around time for this company was, how they were taking care of the patients, quality care, followups,  etc… Does this still go on today in Healthcare? You bet! This is why it’s so important for you to take a proactive approach in your own health, your family’s, and not allow this to happen to you. Federal and State Laws allow you to have the right to choose. The doctor or staff may try and steer you to a DME that they prefer but that might not be the right option for you. Let’s face it, we live in a technological era where if you are reading this article right now, you have the power to research your potential choices. Put “CPAP Suppliers” in a google search. Don’t you already do this when searching for restaurants, stores, pricing, AMAZON, etc.. to begin with? Chances are most places that pop up, that are “Brick & Mortar”, accept most insurances. Many on that list have one month to several month backup times and some have only a few days to a week. Places that don't accept Medicare for CPAP Supplies might tend to be a lot faster because of less volume to work with. Does your doctor spend time researching that? What about their reviews and ratings? Some suppliers have 1 star reviews all across the board with terrible write ups while others have great 4 and 5 star reviews. Believe it or not, the ones with the 1 star reviews get most of the referrals! Food for thought! You have to think of yourself as the boss. You are interviewing potential candidates that will play a vital role in your health. Nobody will care more about your own health than you. Here is a list of questions you should research on potential CPAP Suppliers. 

  1. How many years has the Supplier been in business?
  2. Do you accept my insurance? 
  3. What is your turnaround time once my doctor sends you a prescription? 
  4. Do you allow walk ins without an appointment where I can speak with a Respiratory Therapist?
  5. What type of CPAP Equipment do you use? (ResMed & Philips Respironics are premium brands and should be considered)
  6. Do you have a store front or are you a remote office? (Remote offices can’t offer the same care as full service Durable Medical Equipment Provider)
  7. What type of guarantees do you have? (Mask change out guarantees, warranty on the machine, etc. 15-30 Day Return & Exchanges are a must!)
  8. How does your resupply program work with updating equipment? (Be very careful of using companies that use drop shipping companies to send supplies. Many patients have complained they get the wrong supplies, they get supplies they don’t need and they are paying for it! Suppliers that have “In-House” Resupply programs that use human beings that call instead of robots and allow you to pickup at that location or offer free shipping are very convenient.)
  9. Do you offer remote monitoring and if my doctor or I call you, will you be able to offer that information immediately? 
  10. Is there software where I can keep track of my data? (Most Cell Phones & Computers have the ability to access websites and apps that a reputable CPAP Company can help you with so you can monitor your data at anytime.  
  11. What type of experience do your Respiratory Therapists have in the hospital or Medical Setting?


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  • I have a Cpap machine. Do you need a prescription for a mask?

    Linda on

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