Questions to Ask During a Free Stairlift or Ramp Assessment

April 18 2025, by Richard Spafford, 4 min reading time

A free in-home assessment for a stairlift or ramp is a critical step to ensure the right mobility solution is chosen for your home and needs. Asking the right questions during this visit can help you make an informed decision, avoid unexpected costs, and ensure safety and comfort. Below is a list of essential questions to ask during your free stairlift or ramp assessment, brought to you by USA Medical Supply, to guide the process and clarify your options.

General Questions for Both Stairlifts and Ramps

What specific mobility needs will this assessment address?
Ensure the assessor understands your physical abilities, limitations, or medical conditions to recommend a solution tailored to your situation.
How long will the assessment take, and what does it involve?
Clarify the process, including measurements, discussions, and any testing, to prepare for the visit. Most assessments take about an hour.
Is the assessment truly free with no obligation to purchase?
Confirm there are no hidden fees or pressure to commit to a purchase. USA Medical Supply offers no-obligation assessments.
What are the qualifications and experience of the assessor?
Ask about the assessor’s training and expertise to ensure they can provide reliable recommendations.
Will you provide a written quote after the assessment?
Request a detailed, written estimate that includes all costs (equipment, installation, and any extras) to avoid surprises.

Stairlift-Specific Questions

What type of stairlift is best for my staircase (straight, curved, or outdoor)?
Have the assessor evaluate your staircase’s shape, width, and length to determine the appropriate model.
What is the weight capacity and seat size of the recommended stairlift?
Ensure the stairlift can safely accommodate the user’s weight and body size for comfort and safety.
What safety features are included (e.g., seat belts, obstruction sensors, or constant pressure controls)?
Confirm key safety features to prevent accidents, such as seat belts or sensors that stop the lift if an object is detected.
How much space will the stairlift take, and can it fold away?
Ask about the stairlift’s footprint when folded to ensure other household members can use the stairs comfortably.
What is the warranty for parts and labor, and who provides maintenance?
Verify the warranty duration (typically 1–2 years for parts, 1 year for labor) and whether USA Medical Supply offers ongoing service.

Ramp-Specific Questions

What type of ramp is suitable for my home (portable, modular, or permanent)?
Discuss whether a portable, modular, or permanent ramp best fits your space and mobility needs.
What material is recommended for the ramp (e.g., aluminum, wood, or concrete)?
Ask about the pros and cons of materials, such as aluminum’s durability or wood’s aesthetic appeal, to match your preferences.
How long and wide will the ramp need to be to meet accessibility standards?
Ensure the ramp meets ADA guidelines (e.g., 1 foot of length per 1 inch of rise, minimum 36 inches wide) for safe use.
Will handrails or other safety features be included or recommended?
Confirm if handrails or non-slip surfaces are part of the design for added safety, especially for wheelchair users.
Are permits required for ramp installation, and who handles them?
Check if local permits are needed for a permanent ramp and whether USA Medical Supply manages the permitting process.

Installation and Post-Installation Questions

How long will installation take, and what disruption should I expect?
Understand the timeline (typically a few hours for stairlifts, longer for ramps) and any temporary changes to your home.
Will the installation require modifications to my home?
Ask if structural changes, like moving a radiator or adding a power point, are needed and who covers the cost.
Who will install the equipment, and are they certified?
Ensure the installers are qualified professionals, as improper installation can compromise safety.
What kind of training or demonstration will be provided after installation?
Confirm that USA Medical Supply will demonstrate safe operation and provide a user manual.
What are my options for funding or financial assistance?
Inquire about grants (e.g., Veterans Affairs programs or Medicaid waivers), payment plans, or rental options to make the solution more affordable.

Tips for a Successful Assessment

Be Honest: Share all mobility challenges, even minor ones, to ensure the solution fits your needs.
Prepare Questions: Write down your questions instart_listening advance to avoid forgetting key points.
Involve Others: Have a family member or friend present to take notes or ask additional questions.
Check Credentials: Verify the company’s reputation, licenses, and insurance before proceeding.

By asking these questions during your free stairlift or ramp assessment with USA Medical Supply, you’ll gain a clear understanding of the recommended solution, its costs, and its suitability for your home. This proactive approach ensures you choose a safe, reliable, and tailored mobility option that enhances independence and quality of life.